Shipping Terms

What is included in shipping costs?

            Prices reflected in the shipping costs include the transport of products to the address indicated by the user, the packing of the products purchased on the optimal formats that ensure its integrity, insurance against loss or breakage as well as VAT in the territories where this tax applies.

            The price of transport to the Canary Islands, Ceuta and Melilla include the cost of transport, insurance and customs clearance but do not include the import tariffs and local taxes which shall be borne by the customer at destination.

            The number of bottles in each range of weights is approximate and it will depend on the formats of each product. As a rule, the following weights are estimated:

* Standard bottle (Liquors 0.70 Cl and wines 0.75 Cl)…….1.5 kgs.

* Bottle magnum (1.5 liters) ……………………..……………….. 3.0 kgs.

* Bottle double magnum (3 liters) ……………………………… 6.0 kgs.

 

How long does it take to get my order?

 

In the Iberian Peninsula (including Portugal) orders normally take between 2-3 business days to be delivered. Shipments to the Balearic Islands and to other European countries usually take between 3 and 4 business days. Shipments to the Canary Islands will be delivered between 8 and 12 working days after placing the order. The delivery time begins to run from 8:00 in the morning of the next business day to confirmation and payment

 

Which courier company will send my order?

 

We work with several companies of transport (Tourline, Cronoexpress, Envialia, Seur and Mrw). According to the destination of your order and the amount of bottles that you request, we will use a provider or another. All our providers are first line for ensuring delivery commitments. All orders made have associated transport so once you make payment with any of the offered methods to the carrier you don't have to pay anything.

 

What happens if I get a broken bottle or the order is not correct?

 

In the case that you get the order with any deficiency, you get a broken bottle or you get a confused order due to our error in preparing his expedition, please get in touch with us at info@acomprarvinos.com, where we will start our incident management procedure in place to give you a solution as soon as possible.

 

What happens if I am not at home when the carrier arrives?

 

The carrier will leave you a note with his phone to arrange a new date and time of delivery. If on the second try, you can't make the delivery, you will have to go to collect your order to the office of the carrier.

 

I have more questions about the terms of delivery

 

In case you have any more questions or you want to make us any question regarding the terms of delivery, please contact with acomprarvinos.com, who will be delighted and will solve your questions at info@acomprarvinos.com. Acomprarvinos.com works every day to fulfill the commitments made with clients and of course, with deliveries, why always we are ensuring that commitment.

 

 

Do you dispatch outside Spain?

 

Yes, we ship orders throughout Europe and in the event that your order is to a country outside the EEC, you can consult us in info@acomprarvinos.com where we will manage your query and we will give you our offer to send your order to the destination that you indicate us.

 

Particular conditions of international shipments

 

Prices per expedition considering in the case of international, that an expedition is a single package of maximum 31.5 kgs. In international shipments destinations of Corsica, Sardinia, Sicily, Isle of Man and the Channel Islands have a supplement of 16 € on the general rate of the country.

Customs formalities are included in origin in the fare of the countries not belonging to the EU (rates of destination and taxes excluded). Transit times are guiding, they do not include the time spent on custom formalities in international shipments. Acomprarvinos.com reserves the right to change the fees if they suffer from increases in the collaborating companies. All bottles are shipped with a protection of Porexpan and the cardboard box reinforced.

 

Validity of the fare: 31/10/2016


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